We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

In Office

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We’re looking for an Associate Technical Specialist to join our Global Operations Command Center (GOCC) team at MBPS. In this role, you are expected to complete activities associated with providing the 24/7/365 operations required to maintain Manulife’s infrastructure and IT services by identifying, analyzing, and prioritizing events and incidents and completing service requests and BAU tasks.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• 1st Level support for issues related to infrastructure including IaaS and PaaS components.
• You should be able to manage end-user desktop environments, including delivering applications and configuring user settings. You should use the Azure portal, templates, scripting, and command-line tools to manage an Azure Virtual Desktop deployment.
• Assist Platform/DevOps/Application teams covering 24/7 monitoring and basic troubleshooting.
• Uses from catalogue of scripts and solutions to solve known issues regarding configuring, provisioning, and maintaining software/platform.

Qualifications:

• Education: Bachelor’s Degree in Computer Engineering or Information Technology
• Experience: 2 to 3 years’ experience in supporting applications in production environments running on Linux and Windows. Relevant experience in Incident, Change and Problem Management.
• Work Arrangement: As part of a 24/7/365 operation, this is an Office based shift role.
• Shift Schedule: Shift patterns are based on 11-hour shifts alternating between morning and night shifts monthly. Shift patterns may change or revert to 8-hour shifts as management and business needs change.
• Minimum Skills to Hire/Must Haves:
  • Microsoft AZ-140 Certification (Configuring and Operating Microsoft Azure Virtual Desktop) is a plus.
  • Knowledge in DevSecOps tools e.g., BitBucket, Github, Jenkins, Artifactory, Confluence, Jira.
  • Knowledge in Observability and AIOps tools e.g., New Relic and Moogsoft.
  • Relevant experience in Service Management Tools e.g., ServiceNow and xMatters.
  • Relevant experience from working in DevOps organizations.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].