Purpose;

Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.

The Workforce Planning Specialist is responsible for balancing operational needs with resource availability, monitoring performance, creating and maintaining schedules, and managing forecasts to maximise efficiency and productivity.

In this role you will have the opportunity to contribute to the overall success of the organisation by focusing on process optimisation, workforce efficiency, and maintaining high levels of performance.

Key Deliverables

• Formulate and maintain long term forecast models to support annual budgetary process and FTE submission. Produce supporting business case to rationalise requirements. Revise requirements as required and ensure the enterprise is informed of any material deviations

• Prepare and distribute daily, weekly and monthly reporting on key operational metrics, providing meaningful commentary and insights

• Monitor real-time performance of queues and manage any variances to plan

• Standardise and mature the workforce planning discipline across Retail Operations and partnering departments

• Chair daily resource planning meeting to discuss previous day learnings and resourcing recommendations for day ahead with a holistic view of Retail Operations

• Keep abreast of organisational change and initiatives to ensure FTE and service level implications are articulated in context to budgeted forecast

• Manage day-to-day administration and strategic roadmap of workforce management software (Verint) and telephony platform (Amazon Connect). Manage relationship with vendor and internal Application Support Team

• Create and maintain employee rosters against intraday workload forecasts. Ensure shift times and scheduled activities are optimised to maximise staff utilisation and customer experience outcomes

• Partner with Marketing Department to ensure outgoing customer communications are distributed at appropriate volumes and times

Qualifications

• Tertiary educated

• Advanced excel

• Workforce planning platform

Experiences

• Previous experience in a Workforce Management role, ideally in banking or finance

• Previous experience in call centre or customer service environment

• Experience in finance and operations is beneficial

• Ability to deal and thrive in ambiguity

• Confident in setting direction

• Strong communicator

• Detailed oriented and analytical thinker

Our Principles

Do what’s right​
We have good intent and we do the right thing

Bold and courageous​
We challenge, evolve and innovate for sustained success

Own it and deliver​
We’re accountable

Win together​
We collaborate and encourage each other to thrive

Celebrate success​
We appreciate and celebrate our achievements

How to apply

Select the 'Apply' button above to send your resume through to the Talent Acquisition team.

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.