Job Title: Client Care Advisor

Location: Eastcott Veterinary Hospital

Job Type: Part-time, fixed term

Hours: 20 hours per week. Monday to Friday 3.30pm - 7.30pm, plus 1 in 7 Sundays

Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team.

The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors.

• Arranging appointments

• Keeping accurate records

• Various clerical duties related to animal patient care and treatment

• Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and the practice manager

Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave 

• Career progression opportunities 

• Staff discount schemes 

• Life Assurance 

• Enhanced equal family leave 

• E-car salary sacrifice scheme 

• Employer contribution pension scheme   

• Wellness program including: 

• Employee assistance program 

• Eyecare voucher scheme 

• Free annual Flu jab 

• Cycle to work scheme 

• Recruitment referral reward scheme 

Eastcott Veterinary Hospital is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Eastcott Veterinary Hospital, Linnaeus or the role, please contact our Talent Acquisition team at [email protected]. 

Salary Value: £13,350.50 per annum;

Salary Description: Salary, Pro rata;