Are you looking to develop your career within Delegated Claims?

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

The UK claims function aims to be the market leader in the provision of an efficient, cost effective, creative and professional service to our brokers, policyholders and clients.  We strive to be proactive and flexible in the management of claims whilst maintaining our integrity. Our vision is to be the most customer focused, nimble and value adding claims team in the market.  

What you’ll be doing:

• To assist the Delegated Claims Specialist, the following duties will be undertaken:

• Reviewing Bordereau’s and MI from delegated schemes to monitor performance and adherence to expected standards.

• Assisting in the Onboarding and Offboarding of delegated claims authority agreements.

• Assisting in the renewal process of delegated claims authority agreements.

• To provide feedback to Delegated Claims Specialist, to ensure that all relevant due diligence and contracts are continually up to date and remain fit for purpose.

• Communicate with our delegated service providers (in person, by telephone and email) to develop positive relationships and knowledge of their business, and to obtain information relating to delegated claims queries

• Monitor and update the delegated claims dashboard with new, renewal and oversight activity.

• Take ownership of administrative tasks related to Delegated claims agreements including monitoring and responding accordingly to emails.  

• Liaising with the wider claims team and stakeholders as necessary to offer good customer service.

• In support of the Claims Operational Support team, other duties will include working with the wider team to provide regular support with Reports and MI creation, Customer Journey Auditing and Claims Administration Team.

Our must-haves:

• Self-motivated learner and a proactive thinker with high attention to detail

• Demonstrate strong written and spoken communication skills in the English language

• Have good IT (Microsoft Office) skills, including Word, Excel and Outlook and ability to use or learn our in-house systems

• Comfortable negotiating and extracting data from systems.

• Experience within claims or within underwriting/delegated underwriting.

• Insurance knowledge is essential

• Ability to adapt to different workloads as is required.

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…

• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave

• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us on 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.