At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Summary

We are seeking a Sr. Manager, Software Development Engineering to lead observability, resiliency, executive reporting, and Level‑3+ support escalations for our Sales & Acquisition platform. This role will drive operational excellence for a cloud‑native, omnichannel ecosystem—ensuring reliability, performance, and compliance—while partnering with engineering, product, and security teams.

Key Responsibilities

• Own observability standards: implement metrics/logs/traces, alerting, dashboards, and SLO/SLIs across Sales & Acquisition services.
• Deliver reliability reporting: produce actionable scorecards on uptime, latency, error budgets, and MTTR for leadership.
• Lead resiliency efforts: define fault domains, run failover/chaos tests, and close gaps through prioritized backlogs.
• Manage L3+ escalations: act as escalation point for Sev‑1/Sev‑2 incidents, coordinate response, and drive root cause analysis.
• Improve change readiness: enforce guardrails and automated health checks in CI/CD pipelines.
• Capacity & cost governance: monitor usage trends and optimize for performance and spend.
• Team leadership: mentor a small team of SRE/observability engineers and embed best practices across squads.

Required Qualifications

• 8+ years in application development or platform engineering, with 3+ years in SRE/observability or production operations leadership.
• Proven experience implementing observability frameworks and incident/problem/change management practices.
• Strong knowledge of resiliency engineering
• Ability to translate technical telemetry into clear, business‑aligned insights.
• Excellent communication and stakeholder management skills.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field required.
• Master’s degree preferred.
• Relevant certifications (AWS, Azure, SAFe) are a plus.

Pay Range

The typical pay range for this role is:

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/02/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.