At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated and results-driven Team Leader to join our BFL Project team. In this role, you will be responsible for the end-to-end management of a 20–25 person associate team, ensuring operational excellence and high-quality service delivery within the banking sector.

You will lead a dynamic group of professionals focused on meeting critical Customer Service Key Performance Indicators (KPIs) while maintaining a culture of continuous improvement and professional growth.

What You’ll Do

In this role, you will:

• Responsibility 1: Manage daily operations for a team of 20–25 associates, overseeing productivity, quality, and attendance to consistently meet or exceed Customer Service Key Performance Indicators (KPIs).

• Responsibility 2: Collaborate with clients and internal stakeholders through regular communication and Management Information Systems (MIS) reporting to ensure process transparency and alignment on business goals.

• Responsibility 3: Ensure compliance with organizational standards by performing periodic reviews of Standard Operating Procedures (SOPs) and maintaining rigorous operational discipline regarding staff schedules and login protocols.

What You’ll Bring

The ideal candidate will have:

• 4–8 years of professional experience in a team-handling capacity, specifically within the banking sector.

• Strong knowledge of Microsoft Office Suite, with advanced proficiency in Microsoft Excel and professional presentation skills.

• Proven ability in leadership and conflict resolution, with a focus on coaching, motivating large teams, and managing attrition in high-pressure environments.

• A University Degree (Graduate) in any stream.

Category: Operations Group