At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

Global Technical Support Engineer are responsible for providing Support to PayPal's merchants in times of need.

Job Description:

The Global Merchant Services Organization is looking for a Global Technical Support Engineer in our Mexico City Office. This position will require a technical understanding of PayPal's products as well as the ability to analyze and resolve live technical and integration issues. Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates. 

• The role involves significant engagement/interaction with our merchants and our internal stakeholders & engineering teams. (ticketing system, e-mail and some phone) 

• Must be able to quickly reproduce issues, identify and resolve technical problems ranging from network issues, connection method errors, and payment processing problems through fundamental working knowledge and advanced troubleshooting techniques across an array of PayPal Products. 

• Works directly with developers, merchants, and internal teams on post integration issues to provide technical support, consulting, and best practices.  

• Installation and configuration of payment APIs, and commerce products.  

• Conducts test scenarios with code, software, hardware, devices, and endpoints.  

• Communicates technical issues to PayPal merchants and internal departments.  

• Identifies irregularities in functionality and unexpected behaviors with PayPal products and services.  

• Develops in-depth technical documents for distribution to PayPal merchants.  

• Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.  

• Supports hardware and software involved with merchant payment processing.  

• Supports onboarding of merchants with a payment processing solution.  

• No travel required 

Our Ideal Candidate: 

• Love and understanding of technology, whether it be hardware, software, or other emerging technologies. 

• Should feel brave leaping into the unknown and always be able to ask why. (Curious, self-motivated, self-serving, ability to take risks in a supportive / safe environment). 

• Critical thinker with a customer-centric approach 

• Be comfortable with change - agility is key! (Be comfortable with supporting evolving product suite) 

• Collaborate with internal and external partners toward problem solving 

• Technical trusted advisor for our merchants 

• Decision maker and know when the decision should be escalated. 

• Spends less time worrying about the problem and more time focusing on how to solve it 

• Good communicator both written and verbal. 

• Experience in a role that puts you in direct contact with customers or clients. 

• Possess patience and a desire to be a Customer Champion, (Customer empathy and advocacy) 

 

            Technical Requirements: 

• Bachelor’s degree, or foreign equivalent, in Management Information Systems, Computer Science, Software Engineering, or closely related quantitative discipline 

• 2+ years’ experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python. 

• Experience in creating and troubleshooting web services, such as SOAP and REST 

• Basic understanding of Firewalls, proxy, HTTP Errors, server-side errors, TCP/IP 

• Experience with Software Application Debugging and troubleshooting 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

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