Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : French Language
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems across various business system components. Your typical day will involve collaborating with team members and vendors to ensure operational stability, creating and implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will play a crucial role in maintaining service quality and supporting the overall functionality of business systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of process improvements to enhance operational efficiency. - Provide training and support to junior team members to foster a collaborative learning environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in French Language. - Strong communication skills in both written and verbal formats. - Ability to analyze and troubleshoot technical issues effectively. - Experience with incident management and problem resolution processes. - Familiarity with service management tools and methodologies. Additional Information: - The candidate should have minimum 2 years of experience in French Language. - This position is based at our Bengaluru office. - Ready to work in rotational shifts - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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