Product Manager, Know Your Customer – Pune, India

Are you passionate about Product Delivery and Know Your Customer Services? Do you have experience delivering solutions that provide a compliant customer experience, delight consumers, and add tremendous business value? If you have a track record of driving product success through data & consumer centric thinking and have a bias for action, then it’s time to join Western Union’s Product team as a Product Manager.

Western Union powers your pursuit.

In this role you will work as a member of the Product team with a focus Compliant Omnichannel KYC; specifically in leading the oversight and optimization of third-party KYC vendors.  You will ensure Western Union has the best-in-class Know Your Customer solutions end to end, which provide the best possible customer experience, while achieving success metrics.

Role Responsibilities

• Lead the effort, launch and expansion of Know Your Customer Product Solutions across channels and products.
• Lead the oversight of third party KYC vendors for identity verification by administrating success metrics, opportunities, KYC integration framework optimizations, etc.
• Lead through product lifecycle from epic analysis, feature and minimal viable product definition, customer research, metrics analysis, development, testing, launch and ongoing optimizations.
• Be the key driver for identifying new opportunities. Drive and execute the roadmap for Know Your Customer for the enterprise, bringing consistency to the services available, verification methods and how data is leveraged for KYC purposed across channels and platforms end to end.
• Collaborate cross functionally with business teams, other product managers, compliance, privacy, info-sec, data science, engineering, marketing to define & refine the roadmap.
• Lead in-house teams at the program level using scaled agile methodology drafting product features, prioritizing features, establishing acceptance criteria, and collaborating with agile teams.
• Ensure quality and scalability of the product being delivered.
• Be the subject matter expert of the product and all of its sub-domains and an advocate of customer needs and compliance of the service.
• Ensure end alignment between channels, platforms, operation’s teams, back and front-end systems, compliance, policy teams, vendors, and business teams.
• Establish Objectives and Key Results for the program or workstream as well as metrics and reporting structures to measure the success and continues optimization of the product.

Role Requirements

• 5+ years of product management and/or project delivery experience. Preferably with a diverse background on Compliance and third-party oversight.
• Deep understanding of Compliance, channel specific subdomains, and end-to-end data flow.
• Ability to manage several significant business projects in parallel and cross functionally.
• Experience driving projects with cross functional colleagues.
• Strong business writing, presentation, verbal communication and interpersonal skills, with the ability to translate complex technical concepts to a broad range of audiences.
• Great attention to detail coupled with experience seeing the bigger picture, prioritizing competing needs and providing extreme clarity to your team
• Experience creating workflow diagrams, product features & stories through agile methodology.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-MT #LI-Hybrid

Estimated Job Posting End Date:

10-25-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.