Working Hours : 12X5 Support with multiple shift & on call support

Department: Desktop Engineering

Reports To: Department Lead

Job Summary:

The Desktop Engineering Lead is responsible for leading the desktop engineering team in designing, implementing, and maintaining desktop infrastructure and end-user computing environments. This role involves overseeing the deployment and support of desktop systems, ensuring security and compliance, and providing technical leadership to the team.
 

Key Responsibilities:

• Lead and mentor the desktop engineering team, providing guidance and support to team members.
• Allocate tasks, set priorities, and manage team performance to meet organizational goals.
• Foster a collaborative and innovative team environment.
• Design, implement, and manage desktop infrastructure, including hardware, operating systems, and applications.
• Oversee the deployment, configuration, and maintenance of desktop systems and related peripherals.
• Ensure the stability, security, and performance of the desktop environment.
• Provide advanced technical support for complex desktop issues escalated from the support team.
• Troubleshoot and resolve hardware, software, and network issues related to desktop systems.
• Develop and implement solutions to improve desktop performance and user experience.
• Ensure compliance with organizational security policies and industry standards.
• Implement and maintain security measures, such as antivirus software, encryption, and patch management.
• Conduct regular audits and assessments to identify and mitigate security risks.
• Lead desktop-related projects, including system upgrades, migrations, and deployments.
• Develop project plans, timelines, and budgets, and ensure projects are completed on time and within scope.
• Coordinate with other IT teams and stakeholders to ensure successful project execution.
• Create and maintain comprehensive documentation for desktop configurations, processes, and procedures.
• Generate reports on desktop performance, support metrics, and project status.
• Provide regular updates to management on team activities and progress.

• Stay current with industry trends, technologies, and best practices in desktop engineering.
• Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
• Drive innovation within the team to adopt new tools and technologies that improve the desktop environment.

Skills :

• Strong technical expertise in desktop operating systems (Windows, macOS, Linux) and related technologies.
• Proficiency with desktop management tools and software (e.g., SCCM, Intune, JAMF).
• Excellent troubleshooting and problem-solving skills.
• Strong leadership and team management abilities.
• Excellent verbal and written communication skills.

Ability to manage multiple projects and priorities in a fast-paced environment

About Accenture:

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