Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Business Justification 

Replacement for a budgeted full time Field Service Technician in a crucial area.

It is imperative this position be filled to ensure that all retail equipment is installed and operating to provide timely resolution of store problems that impact customer service in this market. This position will resolve disruptions, delays or intermittent outages of computerized equipment, installation of hardware in new and existing sites and maintain a consistent, agreed upon service level for computerized equipment. This position will be supporting installations and service calls of equipment in existing, acquisitions, relocations, and new store CVS retail locations within their region.

Position Summary

The primary responsibilities for this Field Service Technician include providing great customer service while installing, diagnosing and solving retail equipment failures within service level agreements at CVS locations in a service geography. This equipment includes POS (point of sale) registers, self checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF, networking, pharmacy, minute clinic, photo and other related computer peripherals. This Field Service Technician position involves driving between CVS locations in a large geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift, on call for weekday evenings onsite high severity service calls and rotating weekend and holiday coverage for onsite high severity service calls. The normal shift scheduling for this position might include Saturday and/or Sunday as normal workdays with weekdays as scheduled days off or rotating on call, if the Manager deems necessary for this area.

Required Qualifications

1+ year of previous hands-on technical knowledge and experience

1+ year of strong Customer Service skills

1+ year of troubleshooting hardware

Valid Driver’s License with no major violations

Ability to pass a substance/drug test and background test

Ability to drive between CVS locations in a large geography on daily basis

Available to work days, nights, weekends, holidays

Reside in the territory supported

Ability to lift laser printers, servers, heavy equipment 75lbs and occasionally work on a ladder

Preferred Qualifications

Technical Certifications

Technical Degree

Previous technical work experience

Education

Verifiable High School diploma or GED is required. Further education or Technical degree a plus and must be verifiable.

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/02/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.