Partner Success Manager – Europe

Contract: Permanent (includes full company benefits)

Location – Prague or Brno Office (3days week)

About Gen:

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen

About the role

Gen (Norton/Avast security brands) is seeking a high‑energy and competitive Partner Success Manager (Account Manager) who has a passion for growing and expanding our presence in our e‑tail partner channel.

In this role, you will use your experience in software and consumer electronics to:

• Drive new e‑tail business and enhance current business
• Secure premium placement for our products
• Drive and manage cross‑category projects to develop our overall e‑tail footprint across Europe

You will create and execute compelling promotional opportunities to increase revenue and market share, and you will build relationships both internally and in our e‑tail channel to enhance customer experience for online business.

The team

Our team consistently outperforms its targets, partnering with one of the largest pan‑EU online retail players. We operate across multiple countries, driving growth for Gen’s leading consumer cyber safety and identity protection products.

We manage the full end‑to‑end relationship:

• Negotiating ranging and commercials
• Optimising onsite visibility and content
• Becoming true experts on the partner’s vendor platform and tools

You’ll work closely with internal stakeholders and the partner’s teams to identify opportunities, launch new initiatives and turn insight into action. Because of the scale of the partner, the visibility across markets and the commercial impact of the portfolio, this is a high‑profile, highly sought‑after role within our European partner organisation.

What you will do in this role

• Execute and build upon growth opportunities and GTM strategy
• Develop new expansion areas – either new countries or new projects
• Work with leadership, marketing and other stakeholders to drive projects forward
• Overachieve on business KPIs and growth targets
• Take an organised approach to implementation; build timelines and execute accordingly
• Support customer experience flow optimisation to drive activated units

What you need to be successful in this role

• Excellent oral and written communication and presentation skills
• Strong interpersonal skills and the ability to build and maintain relationships
• Strategic thinker with the ability to analyse and solve problems quickly
• Ability to work in a fast‑paced environment
• Strong work ethic with the ability to deliver on commitments
• Demonstrated proficiency in managing multiple projects, tasks and responsibilities simultaneously
• Attention to detail with excellent organisational skills
• Ability to manage and prioritise multiple deliverables and respond well under pressure
• High degree of initiative and autonomy within a matrix environment, as part of a collaborative team
• Excellent communication and relationship‑management experience
• Experience in partner management (online retail preferred) in the consumer electronics sector
• Minimum 3–5 years’ experience in account management or a related discipline
• Project management experience (preferred)
• Demonstrated proficiency with Salesforce.com
• Strong computer skills with Microsoft Office, including advanced use of Excel, Word and PowerPoint
• Willingness to travel occasionally
• Second language (English) in either full professional or native capacity is a must

What we can offer

• Competitive salary with bonus scheme
• Unlimited PTO (paid time off), flexible working hours
• The chance to join a major global tech company listed on the S&P 500
• Opportunity to learn from the best
• Tuition reimbursement up to CZK 143,300 per calendar year for job‑related courses
• Multisport card
• Learning & Development plan
• Sustainable home improvement bonus (CZK 10,000/year)
• Cafeteria points provided by Benefits Plus (CZK 24,000 annually)
• Mac/Windows laptop and mobile phone with unlimited call plan

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.