Position Title:        Service Desk Clerk

Department:          Event Services

Reports To:            Director of Event Services or designee

Classification:       Part-time, Non-exempt

Compensation: $19.50 an hour

Position Summary:    At the direction of the Director of Event Services, performs clerical duties and coordinates functions with various departments, exhibitors, and show management.

Essential Functions:

•    Directs radio calls to appropriate departments, documents and maintains files, backs radio calls, makes radio calls with follow up service tickets.
•    Performs various clerical duties as assigned including operating computer, phone system, messaging, introduction packets, master insurance filing, and copying. 
•    Creates check request, Purchase requisitions and signage while managing service desk calls. Follows up with customer inquiries on available services. 
•    Coordinates customer Electrical Power and Telecommunications orders, process billing and work event files to completion including event power usage totals and posting within the CRM based on audited items.
•    Collect funds for services rendered and labor ordered to file reconciliation 
•    Arranges electrical orders according to floor plans for power distribution.
•    Works with Engineers to create service tickets on needs for customer service.
•    Gathers audit information regarding engineering electrical usage for audits and billing to exhibitors or clients. 
•    Performs other duties as assigned.

Experience/Training/Education:

Required:        High School Diploma or GED

Desirable:        One to two years’ previous clerical experience, typing 
            Two years college a plus

License/Certificate:        

N/A

Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Recruiter- Wendy Canahui
ASM Global - Ontario Convention Center

2000 E Convention Center Way Ontario, CA 91764

Applicants that need reasonable accommodations to complete the application process may contact 909-937-3013
Legends/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.