Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
We are looking for a Seasoned Director/Senior Director to lead our platform support team.
The role reports to the Overall Leader for Platform Support and is responsible for
troubleshooting platform issues, monitoring improvements, and identifying the root causes
of platform stability issues. The Senior Director/Director will be responsible for managing
and mentoring Platform Support team that is responsible for managing and maintaining
Saviynt’s Unified Solution platform across AWS and Azure cloud environment. This
individual will also be responsible for driving operational excellence, quality improvements
within the organization with well-defined processes, metrics, and goals for process quality.
You will have the unique opportunity to lead our strategic initiatives and drive continuous
improvement on existing programs. Your scope will include finding operational gaps which
need immediate fixing to provide a better experience for our customers.
This function will collaborate with internal teams such as Cloud Engineering, Product
engineering, Technical excellence teams to ensure Customer commitments are met
resulting in increased customer satisfaction. You will partner with our regional support
Delivery teams in ensuring our customer platform service requests are responded within
SLA. You will manage a distributed team of folks to provide 24 x 7 support on Platform
reported issues.
We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $Min,000 - $Max,000 annually.
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
If required for this role, you will:
Complete security & privacy literacy and awareness training during onboarding and annually thereafter
Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.