Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.    

WHO WE ARE:   

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.    

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.   

We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.   

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!   

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.  

TITLE: Senior Vice President, Technology Operations

WHAT YOU’LL DO: 

Duck Creek is midway through a multi-year transformation from a legacy single-tenant architecture to a modern multi-tenant SaaS platform. To support this evolution and scale with growing customer demands, the company is seeking a Senior Vice President of Technology Operations to lead global production operations—including cloud infrastructure, DevOps, application support, platform reliability, and customer hosting environments. 

This executive will be accountable for ensuring platform uptime, performance, and incident management, while building a data-driven, resilient, and scalable operations function. They will provide strategic oversight of Duck Creek’s technology operations—most notably Cloud Services and Application Support—aligning infrastructure and service delivery with business priorities and customer expectations. Partnering cross-functionally across Product, Engineering, and Customer Success, the SVP will optimize performance, drive automation, and lead a high-impact global team in delivering enterprise-grade service capabilities. 

• Lead global Technology Operations teams, including Cloud Services, DevOps, Site Reliability Engineering (SRE), and Application Support. 
• Oversee production support across all customer environments (including dev, test, and UAT), ensuring high availability and SLA compliance. 
• Establish and scale robust incident management, change control, release governance, and monitoring frameworks. 
• Drive automation across deployment, support, and platform operations to reduce manual effort and increase resilience. 
• Champion a metrics-driven culture grounded in performance KPIs (MTTR, MTTA, Accelerate metrics, etc.). 
• Serve as executive point of escalation for high-severity incidents; engage directly with enterprise customers to ensure transparency and resolution. 
• Partner with Product, Engineering, Customer Success, and Architecture to align operational processes with product roadmap and customer needs. 
• Own cloud cost management, capacity forecasting, and global support delivery strategy. 
• Support migration of legacy single-tenant customers to the multi-tenant SaaS platform. 
• Lead and mentor a high-performing, globally distributed team, while driving process improvement and upskilling across all levels. 
• Own vendor relationships, SLAs, and tooling related to infrastructure, observability, and DevOps enablement. 

WHAT YOU’VE DONE:   

• Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area 
• 12+ years of experience; Senior Vice President (or equivalent) roles in Technology Operations, with experience in infrastructure, cloud platform leadership, and global team management at scale
• Proven track record operating and scaling large-scale SaaS platforms in complex, SLA-driven environments
• Deep experience managing multi-cloud environments (Azure preferred; AWS or GCP also acceptable)

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS:

• Develops and communicates a clear, long-term vision for global technology operations that aligns with business objectives. Connects high-level strategy to tactical execution, and rallies cross-functional stakeholders around shared goals. 
• Takes full ownership of uptime, performance, and service delivery outcomes. Defines meaningful metrics, tracks progress rigorously, and fosters a culture of operational discipline and continuous improvement. 
• Expertise in DevOps transformation, including CI/CD pipeline development, infrastructure-as-code (e.g., Terraform), and deployment automation. 
• Makes informed, timely decisions using a combination of data, experience, and cross-functional input. Breaks down complex challenges, evaluates tradeoffs, and delivers pragmatic, high-impact solutions. 
• Team Building & Talent Development: Attracts, retains, and inspires top-tier talent. Invests in coaching and mentorship, sets clear expectations, and creates a culture of psychological safety, growth, and accountability. 
• Strong grasp of SRE principles, observability, and production-grade monitoring (MTTR, incident response, change failure rate, etc.). 
• Demonstrated success leading application support for live, customer-facing platforms—owning uptime, performance, and customer incident resolution. 
• Skilled at incident response leadership, root cause analysis, and implementation of systemic, preventive solutions. 
• Hands-on experience managing hybrid SaaS models, including single-tenant to multi-tenant architecture migrations. 
• Strong financial acumen with experience in budget ownership, forecasting, capacity planning, and justifying ROI for operational investments. 
• Executive presence with the ability to communicate clearly across technical and non-technical audiences, including customers and C-level stakeholders. 
• Experience leading globally distributed teams in a 24/7 “follow-the-sun” operational model. 
• Familiarity with security operations, regulatory compliance frameworks (SOC2, ISO 27001), and data governance in SaaS. 
• Track record of driving automation and reducing manual processes to improve operational resilience and scalability. 
• Background in PE-backed and/or public SaaS companies with experience navigating M&A integrations, operational consolidation, or cloud transformation. 
• Exposure to ITIL or equivalent operational frameworks; certification preferred. 

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:   

Travel: up to 25%

Location: Remote US

Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.

Duck Creek Technologies supports a flexible-first work environment and has employees throughout the United States. Based on a fair and equitable compensation philosophy, we have five (5) United States pay markets based on regional validated survey market data. The expected salary range for this position is between $205,350 and $318,900. This position is also eligible for annual bonuses. The final compensation may vary due to the above listed factors and be determined based on experience and other factors permitted by law.  

We also offer a competitive benefits package that includes:

• Flexible work environment

• Medical, dental, vision, life and disability insurance

• 401(k) Retirement Plan

• Flexible Spending & Health Savings Account

• Paid holidays, vacation, and volunteer time

• Employee assistance program and other benefits

The application window will remain open until the position is filled or until a sufficient number of qualified candidates have been identified.

WHAT WE STAND FOR:   

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.   

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. 

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.  

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected].  

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.