We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

UX Design Managing Director

Leads the strategic vision, direction, and execution of user experience design across the organization. Oversees the creation of intuitive, engaging, and user‑centered digital experiences by translating user needs into functional and aesthetically compelling interfaces. Guides the UX function in shaping long‑term design strategy, ensuring alignment with business objectives, brand standards, and customer expectations. Partners closely with executive leadership to influence product direction and champion a culture of design excellence.

Key Responsibilities

• Set and drive UX vision and strategy to elevate user experience across digital products and platforms.
• Lead and mentor UX leaders and multidisciplinary teams, fostering a high‑performing, collaborative design culture.
• Oversee end‑to‑end design processes, ensuring user insights, research, and testing inform design decisions.
• Partner with executive and cross‑functional leaders in Product, Engineering, Marketing, and Business Operations to shape product direction and prioritize UX initiatives.
• Champion user‑centered design principles, promoting accessibility, inclusivity, and design consistency across all digital touchpoints.
• Establish design standards, frameworks, and governance models to ensure scalable and high‑quality experiences.
• Evaluate and optimize UX operations, including tools, processes, resourcing, and workflow efficiency.
• Communicate design strategy and rationale to senior stakeholders, influencing outcomes on matters critical to the organization.
• Oversee complex, enterprise‑level design initiatives, ensuring alignment with broader organizational goals.
• Stay current on industry trends and emerging technologies, bringing forward modern design approaches that enhance competitive advantage.

Qualifications

• Extensive experience leading UX, Product Design, or Digital Design functions within complex organizations.
• Demonstrated success shaping and executing long‑term design strategy across multiple product lines or business areas.
• Deep expertise in user‑centered design, interaction design, visual design, and usability principles.
• Strong leadership background overseeing large teams, including managers, directors, and multidisciplinary design professionals.
• Proven ability to influence senior leadership and drive alignment on strategic design decisions.
• Experience integrating research, data, and analytics into the design process.
• Exceptional communication, storytelling, and stakeholder‑management skills.
• Experience working in agile or hybrid product development environments.

Competencies

• Strategic Thinking: Shapes long‑term UX direction, anticipating future needs and industry shifts.
• Leadership & Influence: Inspires and guides senior leaders, teams, and stakeholders to adopt user‑centered design principles.
• Decision Making: Navigates complex challenges and makes high‑impact decisions that guide organizational UX strategy.
• Collaboration: Builds strong cross‑functional relationships and works effectively across product, engineering, and business functions.
• Innovation: Advances forward‑looking design practices and fosters an environment that encourages experimentation and creativity.
• User Empathy: Prioritizes user needs and ensures they remain central in strategic decisions.
• Operational Excellence: Optimizes processes, resources, and tools to support scalable, high‑quality design delivery.
• Communication: Clearly conveys design vision and rationale to senior audiences, both technical and non‑technical.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.   

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $145,000 - $217,500