Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres.  Our ~800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Within our Operations business, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert solution sellers and innovative technology, powered by data and insights. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities

Visit us at www.accenture.com. 

Job Purpose:

• To strategically develop the sales coaching and upskilling capabilities of Accenture DIS Sales Managers/Team Leads (SM’s), empowering them to lead and continually professionally develop high-performance Digital Inside Sales Teams that consistently meet and exceed program delivery targets.  

• This role ensures that managers have the appropriate training, tools, and ongoing support to drive sustained performance and align with global best practices, while fostering a culture of continuous learning, development and growth. 

Roles & Responsabilities:

Act as a POC for the region to upskill sales coaches, Lead Sales Manager assessment, selection, onboarding, training, performance, and development, aligned to market, offering, industry, or client-based differences in each regional program and sales motion/process.

Identify and Attract Best in Class Sales Manager Talent: 

• Lead the recruitment, selection, onboarding and training of top-tier Sales Managers, ensuring alignment with regional and global sales excellence standards 

• Collaborate closely with HR and recruitment teams to create, refine (and when necessary customize) role descriptions, interview processes, and candidate selection criteria, considering market, industry, and client-specific needs 

• Foster talent development by ensuring new managers are set up for success with comprehensive onboarding, mentorship, and personalized coaching strategies 

Train Sales Managers to be Sales Coaches: 

• Design and deliver training and development programs that equip Sales Managers with the knowledge, skills and abilities necessary to excel as sales coaches for their teams. This includes initial onboarding, continuous learning during the first year, and mentorship focused on practical, hands-on coaching strategies and techniques 

• Develop and implement specific coaching tools, frameworks, and methodologies to help managers assess and improve team performance 

• Evaluate the effectiveness of the training through key performance indicators (KPIs) such as coaching impact, KSA proficiency augmentation, team performance metrics, and individual agent development and growth 

Monitor Sales Manager Effectiveness: 

• Continuously assess the effectiveness of Sales Managers through data analysis, leveraging scorecard assessments, agent feedback, roleplay results, and key sales metrics (e.g., quota attainment, bonus achievement, percentage of their team’s KSA proficiency augmentation achieved monthly) 

• Identify areas for improvement using predictive analytics to identify potential issues early and initiate corrective actions before they impact client deliverables or team performance 

• Proactively execute a continuous feedback loop by working directly with Sales Managers to adapt coaching strategies, setting clear improvement plans, and measuring progress monthly aligned to annual development plans 

Own & Evolve Regional Sales Coaching Playbooks: 

• Oversee the creation, adaptation, and ongoing evolution of regional sales coaching playbooks aligned with both global best practices and regional nuances (e.g., market-specific challenges, cultural differences) 

• Regularly update materials based on new insights, feedback from Sales Managers, and emerging sales trends. Ensure playbooks reflect the latest sales methodologies, tools, and strategies developed both globally and locally 

• Facilitate knowledge-sharing across regions to ensure that successful strategies are captured, tested, and implemented in other regions as appropriate 

Support Sales Manager Adoption of Accenture Operations/DIS Standard Operating Procedures: 

• While the primary responsibility is developing sales coaching skills, the role will also play a crucial part in driving Sales Managers’ adoption and integration of DIS standard operating procedures (SOPs) across the region 

• Assist Sales Managers in implementing Accenture's program management solutions, understanding and applying the DIS bonus and goal-setting frameworks, and adhering to standard management, development and workforce management processes 

• Lead change management initiatives to ensure that sales managers seamlessly adopt new tools including AI), systems, and procedures while minimizing disruption to ongoing operations, driving consistent standards in a dynamic environment 

#LI-LATAM

Basic Qualifications:

Preferred Qualifications:

• Preferred degree in relevant field of study, such as, but not limited to sales, marketing, business, management, psychology, sociology, political science, &/or communications  

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

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