Role & Responsibilities:

Position Definition (Key Purpose of the Position): 

You will be responsible for leading fulfillment planning activities across all DCs in APAC region. This role plays a key part in ensuring inbound, outbound, and inventory forecasts are ready in a timely manner for DC operation/capacity planning, improving accuracy for each activity and tracking & publishing the utilization.

You will act as the leader for coordination and communication with stakeholders from including but not limited to DC operations, SCA, Logistics, Supply Planning, Inventory Planning, Category Planning and Finance.

As the Senior Analyst, Fulfillment Planning, you will be responsible for

• End-to-end IPS forecast process, including data collection, hosting review meetings, continuous improvement for accuracy, reporting/sharing, etc.
• Leading and coordinating Peak Planning & Management (Ecom Mega event, new store opening, etc.)
• Supporting Capacity Planning & Management and acting as PM for any projects related
• Proactively responding to outstanding issues such as forecast deviation or operational surges
• Driving cross-functional alignment and communication within SC and also externally
• Working with Country Ops and SC Finance for Budget Planning for coming fiscal years
• Business Strategy Planning with Brands

Key Result Areas:

• IPS Forecast Process & Optimization

Publish notification for strategic & operational forecast; Maintain and improve IPS forecast accuracy through structured review processes and Root Cause Analysis. Publish utilization statistics, provide regular training, and lead insights reporting to management team

• Peak Season Planning & Management

Ensure peak season activities (e.g., inbound, outbound, return) are properly forecasted and planned from brand team (on daily basis) and consolidate to DC team for labor/capacity planning. Lead Peak control tower meeting to report out status or any outstanding issues. Extend the Peak practice from CN eCom to other regions/channels.

• Capacity Planning & Management

Continuously monitor DC capacity constraints and drive data-led proposals for capacity enhancement or rebalancing. Support DC capacity planning projects in collaboration with cross function teams.

• Budget Planning

Work with DC Ops and Supply Chain Finance team to work out the budget for coming fiscal year(s), with the inbound/outbound/return data on-hand and breakdown to monthly level, for better tracking/reasoning and solutions against deviations.

• Issue Resolution & Continuous Improvement

Serve as the escalation point for fulfillment planning related issues. Lead investigations, communicate with stakeholders to identify root causes for any outstanding issues, and implement corrective or preventive actions.

• Stakeholder Collaboration & Communication

Act as the key liaison between fulfillment planning and cross-functional teams. Lead regular catch-ups or meetings to share insights, updates, or planning risks in both way, so team can get the latest business dynamics for actions.

Competency Requirements:

Behavioral Competencies -

• Willing to take the initiative and lead

• Authentic and down to earth

• Affirmative in opinion and decisive in actions

• Open minded to ideas and inclusive

• End to end mind-set

• Result driven and you will make things happen

Functional Competencies –

• Strong analytical skills with ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Excellence communication skills with ability to present findings from data, communicate openly and share information across boundaries to improve.

• Ability to analyze or study the factors of a problem to determine a proper solution  

• Team player mindset with ability to work in a fast-moving environment and the ability to prioritize and analyze complex matters (numerical and verbal) and make logical conclusions.

• Advanced Excel, SQL and Python skill will be a plus

R-20250826-0040