Who we are:
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.
Why is this role important to Field Nation?
Ensuring our internal customer support teams have all the tools they need to successfully execute simple and effective processes is critical to the success of our growing marketplace. In this role you will be responsible for helping train and develop a high performing Customer Support staff while working with the VP of Customer Support and Resolution to refine internal processes to enhance the user experience. You will be given the opportunity to take a simple thought, and turn it into something actionable. This role has a big impact on the customer support teams, but the entire company and its external users.
Perfect candidate will be an organized, self-driven executor who is a perfectionist when it comes to detail and effective when collaborating cross functionally. Preferred location is Minneapolis, MN.
Come as you are:
At Field Nation, we believe work is about more than checking the right boxes. If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.
Field Nation offers a flexible, highly collaborative, hybrid work environment. We are looking for people to join our high performance culture in the states of WA, OR, AZ, UT, CO, TX, NE, KS, MN, WI, IL, IN, MI, OH, KY, VA, NC, SC, GA + FL.