Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Department:

Being leaders in the field of online gaming entertainment, our customer service teams comprise of specialist hosts who understand the customers’ needs in context of the industry.

Purpose of the Role:

This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the e-commerce industry, we provide excellent services to our international clients and their businesses.

The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high potential allowing them to develop their career and themselves within the business.

Duties include, but not limited to:

• Providing world-class customer service by responding to customer queries by telephone, email, and online chats in in first language Italian and/ or second language being English where applicable

• Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.

• Processing and resolving of incoming and outgoing contacts in a multimedia environment

• Processing pertinent information into relevant databases

• Completion of tasks assigned during shift

• Customer relationship building and management as well as cross selling of products and services

• Problem solving tasks during shift

• Handling and taking full responsibility for customer related queries

• Excellent time management and adherence to schedule

• Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

• Italian first language – strong written and verbal communication skills

• Fluent in English; able to communicate effectively (read, write and speak fluently)

• Valid work/residence permit to be able to work in Cape Town, South Africa

• Be available for 24/7 shift rotations

• Completed high school qualification

• 2 years’ work experience post qualification

Desirable Criteria:

• Be in a possession of a degree or a diploma advantageous

Person Specifications:

• Resilience

• Quality Focus

• Ownership & Accountability

• Organizing & Planning

• Critical Thinking

• Stress Tolerance

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!