Job Summary: The Hotel Intern will assist in various Hotel Operations functions, gaining exposure and training in front desk, reservations, housekeeping, food and beverage, and other departments. The intern will shadow hotel employees, participate in day-to-day duties, and support the execution of hotel operations programs, ensuring adherence to property policies and procedures. 

Essential Functions and Duties: 

• Assist with various Hotel Operations tasks, including front desk, reservations, night audit, and guest services. 

• Work alongside team members in housekeeping, laundry, and bell services to learn about daily rooms operations. 

• Participate in restaurant, sales, and catering activities to gain a comprehensive understanding of hotel F&B services. 

• Answer guest calls promptly and professionally, following the scripted response guidelines. 

• Create incident reports for guest injuries or issues as required. 

• Assist with resolving guest complaints, ensuring high levels of guest satisfaction. 

• Maintain compliance with all hotel policies, procedures, and standards 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• Currently enrolled in or recently graduated from a Hospitality or related program. 

• Strong communication skills, both written and verbal. 

• Ability to learn quickly and apply knowledge to daily tasks. 

• Excellent problem-solving skills and attention to detail. 

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 

• Strong customer service skills and a willingness to assist in various operational departments. 

• Ability to work both independently and as part of a team. 

Work Environment: 

• Primarily indoor work with occasional standing, walking, and lifting of items up to 20 lbs. 

• Frequent interaction with guests and staff across various hotel departments. 

• Must be available to work flexible hours, including evenings, weekends, and holidays, based on operational needs. 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.