Job Summary:

Serves as an intermediary between Network and all internal clients; governs key infrastructure vendors; focuses on projects and initiatives that require Network involvement and works with Network Management to ensure cross-functional resources’ priorities are aligned; obtains requirements from IT and business clients for infrastructure related projects; manages project timelines, budgets and resource allocations

Responsibilities:
•    Manages relationships between Network and all internal and external customers
•    Works with Management to review prioritization of IT projects and determines what employees’ areas of focus should be from a prioritization perspective
•    Develops detailed technical road maps for major infrastructure initiatives
•    Maintains continuity of network operations by documenting and communicating actions, challenges and opportunities as needed
•    Assists with scheduled periodic maintenance for operating system (OS) updates, software updates, configuration changes and maintenance renewals
•    Keeps abreast of upcoming infrastructure-driven initiatives such as hardware refreshes or software upgrades, and ensures that resources and funding is allocated accordingly
•    Helps manage ongoing network issues and ensures the right parties, both internal and external are involved in issue resolution
•    Keeps abreast of technology, customer needs and industry related trends, and helps form a strategy to meet the changing needs of the Company’s client base
•    Assists in asset management; maintains inventory and warranty information, maintenance records, software and hardware registrations and documentation
•    Provides status updates to peers and Management
•    Assists Management with budget forecasting based on planned initiatives
•    Coordinates and aids with Network initiatives; interprets Network strategies into actionable project plans
•    Aids in generating contracts; ensures vendor partners comply with contractual terms and service level agreements (SLAs)
•    Completes other duties, including special projects, as assigned by Management
           

Requirements:
•    Bachelor’s degree in computer science, MIS, related field, or 5 years of experience in IT
•    5+ years of related IT experience
•    Previous project management experience preferred
•    Previous experience with handling and resolving multiple high-complexity issues

Skill Requirements:
•    Demonstrated expertise with Word, Excel, and other MS Office suite applications
•    Excellent communication, organizational, time management and interpersonal skills as well as the ability to research and resolve issues
•    Ability to handle diverse situations, multiple initiatives and rapidly changing priorities 
•    Ability to present information, both verbally and in writing, in a clear and concise manner
•    Ability to track multiple efforts concurrently
•    Ability to work with little to no supervision
•    Positive and professional attitude
•    Good understanding of intra-department functions and operations
•    Ability to perform repeated bending, standing and reaching
•    Ability to occasionally lift up to 50 pounds
Additional Requirements:
•    Availability to work outside of scheduled hours

EEO Statement