Posted:
9/30/2024, 8:16:47 AM
Location(s):
Texas, United States ⋅ Dallas, Texas, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Sales & Account Management
Workplace Type:
On-site
Job Description:
Are you passionate about delivering exceptional guest experiences? Do you thrive in resolving complex issues and providing top-notch service? If so, we're seeking a Guest Relations Representative to join our team. As a Guest Relations Representative, you'll be responsible for managing high-level escalations originating from agencies, the office of the CEO, social media, and inbound calls while maintaining a focus on resolving concerns and recovering the guest experience. You'll conduct comprehensive research to investigate escalations, analyze root causes, and formulate well-structured written responses to guest concerns. Your role will also involve delivering superior Guest experiences to effectively address billing, technical, and operational-related inquiries.
This shift is Wednesday through Sunday, 10am - 7pm. Wednesday and Thursday are in-office, and Friday, Saturday, and Sunday are work from home.
Responsibilities:
You will be an outstanding Guest Relations Representative if:
Experience Required:
The “Musts”:
WHAT’S IN IT FOR ME?:
Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.
We work hard, play hard and have FUN!
Salary Range:
32340-
43120We are an equal opportunity employer and participate in E-Verify in states where required.
Website: https://daveandbusters.com/
Headquarter Location: Dallas, Texas, United States
Employee Count: 5001-10000
Year Founded: 1982
IPO Status: Public
Industries: Events ⋅ Lifestyle ⋅ Restaurants