• Offers service technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications, mainly for upgrade and retrofit solutions.

• Take part in technical promotion meetings, prepare and deliver service technical presentations and demonstrations for customers based on customer requirements.

• Supports the Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers.

• Cooperate with AE and PE others functions for optimized solutions and service delivery with high quality.

• Take part in on site instructions after sales if necessary;

• Shares best practices and successful cases.

• Team work and sharing for for successful cases and lessons learned.

• Defines cost for the proposed solution and communicates to the Sales organization.

• Provides technical support to the Sales team during technical meetings, product presentations, and negotiations with customers and offers product/ solution/service-related training.

• Prepares/supports the preparation of technical/commercial offers based on customer specification requirements, business unit, and Sales organization directives.

• Ensures technical and financial aspects of offers, including price and trading conditions, are appropriate.

• Provides information for the risk review process in accordance with ABB policy and participates in the risk review assessment as required.

• Analyzes customer needs and competitor offers by leveraging general market information and insights provided by the Sales organization.

• Analyzes lost proposals, identifies the potential cause, and recommends future actions in cooperation with the Sales/ business unit to achieve improved results.

• 针对客户、渠道及销售有关ABB传动产品、系统及应用的技术需求，协助销售，提供最优的服务解决方案，主要针对升级改造方案；

• 针对服务方案，参与技术交流，为用户准备和进行技术讲解与演示，推进服务方案；

• 在技术会议、产品介绍及与客户谈判期间，为销售团队提供技术支持，并提供产品/解决方案/服务相关培训；

• 跨部门合作（如AE PE PM等），确保服务产品的高质量交付；

• 如有必要需参加项目执行中的现场指导；

• 制作和分享成功案例；

• 团队合作，内部分享，包括经验教训；

Qualifications for the role

• Bachelor's degree or above

• More than 3 years of pre-sales technical support or on-site technical service experience in industrial control products, familiar with communication between drives and overriding systems, better with PLC coding experience

• Better have experience in heavy industry (Metals, P&P, Minning, Chemical, Power, Marine etc)

• Deep understanding of frequency converter products

• Fluent in English reading and writing, able to communicate orally

• 本科及以上学历

• 3年以上工业控制产品售前技术支持或现场技术服务经验

• 深入理解变频器产品，熟悉变频器和上位机的多种通讯，有PLC编程经验优先； 熟悉重工行业优先（冶金/造纸/矿山/化工/电力/船舶等）

• 英语读写流利，具备口语沟通能力

More about us
ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably.