At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

What you need to know about the role:

The primary objective of the role is to ensure managers and employees follow and adhere to guidelines, policies and laws associated with attendance, leave and work accommodations. This position is responsible for answering complex employee and manager questions, cases and escalations, solving attendance, leave and accommodation issues and problems, researching and analyzing available resources and interpreting them accordingly, utilizing independent judgment and discretion, working with COE partners – Benefits, Employee Advocacy, People Business Partners and HR Legal to render a comprehensive, fair and consistent solutions which could include corrective action up to termination. This position is also responsible for guiding and training managers and employees on attendance and accommodations policies, laws and guidelines. The incumbent will monitor the support provided to PayPal employees and managers by the various stakeholders relative to established service level agreements (SLA’s) and key performance indicators (KPI’s.).

Meet our team:

This role is housed in the PayPal Human Resources Department within the HR Operations organization and is a part of the Employee Central team, a global organization focused on supporting employees and managers with their overall HR Operational needs.

Job Description:

Your way to impact:

In this critical role, you will be responsible for HR operational strategy and support of company Attendance, Leaves, and employee accommodations:

• You will strategize and own the Leave, Attendance and Accommodations arm of the HR Operations, Employee Central activities, processes, projects and program.
• You will partner closely with our HR business team, HR Business Partner team, HR Employment Legal, Employee Advocacy, outsourced Leave vendor and cross-functional experts in managing and resolving complex cases associated with Attendance, Leave and Accommodations guidelines, policy, and federal, state and local laws.
• You will be responsible for building a great employee experience while providing employees and managers with a safe and productive work environment as well as enable employee and managers with the ability to deliver outstanding service to our PayPal customers.

Your day-to-day:

In your day-to-day role you will:

• Manage and resolve high volume of employee relations issues related to absenteeism.
• Provide support for employee LOA/ADA needs to include open communication with employees, supervisors and other leaders and business partners.
• Coach and train the business, managers, and employees in areas of absenteeism, leaves and accommodations.
• Provide HR policy guidance, interpretation, and training related to absenteeism and leaves.
• Support business partners with projects related to absenteeism, leaves and accommodations
• Work on highly confidential activities
• Assist in completing legal reports
• Schedule/coordinate meetings with employees, managers, HR Leaders, and HR Legal
• Interact with employees, managers, HR Leadership, Employee Advocacy, and HR Legal – answering questions and providing guidance in alignment with attendance and accommodation policy
• May help with corrective action and progressive discipline associated with cumulative performance management

What you need to bring:

• Knowledge of human resources management and relevant state and federal laws, regulations, policies, and procedures
• Knowledge and experience with ADAA and leave of absence programs
• Ability to juggle competing priorities, multi-task, and work in a fast-paced, fluid environment
• Experience in providing accommodations assistance
• Project leader/management experience
• Excellent:
  • verbal and written communication skills.
  • interpersonal and customer service skills.
  • organizational skills and attention to detail.
• 4-6 years relevant work experience as an HR generalist, Employee Relations Specialist or comparable role
• Bachelor’s Degree or equivalent may substitute for up to 4 years of work experience
• Degree or certificate in HR or related field preferred
• Experience working with Workday and Service Now platforms is a plus

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

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