Our mission is to improve the UX of the internet. We build tools that help frontend teams develop and test UIs. Our customers ship UIs that billions of people use.

We’re looking for a Customer Success Manager to join our team and play a pivotal role in the CS function as the main point of contact between Chromatic and our Enterprise customers.

As a member of our Customer Success team, you’ll be instrumental in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships (with executives, front-line leadership, and platform end users alike) from kickoff to renewal. You’ll leverage your understanding of Chromatic and Storybook to help customers maximize their value and identify opportunities for growth and better product engagement. Additionally, you will collaborate with the sales team to recognize and pursue upsell opportunities within existing accounts, driving the overall growth of the company. This role will necessitate partnering closely with a large cross-functional team, including members of Sales, Product, and Engineering, to ensure that the customer is supported at every stage of their journey.

This is a fully remote position and the candidate should be located in the Eastern Time Zone within the US or Canada.

Responsibilities

• Develop and maintain a trusted advisor relationship with key customer stakeholders

• Serve as the primary point of contact for customers on product and account questions to ensure smooth adoption of Chromatic

• Drive renewals to successful completion to achieve gross retention targets and developing and executing strategies to ensure high renewal rates and minimal churn

• Conduct customer business reviews to ensure product satisfaction and identify opportunities for expansion at key customer accounts

• Act as the voice of the customer with the Chromatic Product team to help define our future product roadmap

• Answer questions relating to product usage, and keep customers informed of Chromatic news and product updates

• Collaborate cross-functionally with other departments across the customer lifecycle, ensuring partnership and renewal success

Requirements

• 2 to 3+ years of direct customer management experience in Customer Success, Account Management, or Sales at a SaaS technology company

• Proven history of supporting large enterprise clients through managing renewals, contributing to account growth, and identifying or pursuing expansion opportunities, either in partnership with Account Executives or independently

• Outstanding organizational and project management skills, with an ability to manage multiple tasks and requests and a large and varied book of business (i.e. size, industry, and use case)

• Basic Data Analysis — Foundational data analysis skills to interpret metrics and drive data-informed decisions

• You’re organized, dependable, and able to manage multiple relationships and projects across accounts

• You’re naturally curious — you’re willing to learn new tools, experiment with various solutions, and wear a variety of hats

• You thrive in a fast-paced environment; you’re proactive and take initiative

Nice to have:

• Understanding of the development process (ex. GitHub pull requests) and some technical familiarity (ex. knowledge of CSS/HTML)

• Experience with dev tools, Vitally, and or Hubspot

• Experience working remotely in a start-up or small company environment

Salary range: US $110,000 - $125,000 OTE + equity. Learn more about our compensation philosophy here. Visit our careers page for a list of our other benefits and a peek into life at Chromatic.