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Summary

The Customer Service Specialist will provide administrative and customer service support to our clients, internal employees and outside vendors. The Customer Service Representative coordinates the movement of freight via all modes of transportation.

Essential Functions

• Will be required to perform data entry tasks

• Will maintain accurate information and data to be used by clients, other employees and vendors

• Receive orders from client and other Ryder departments

• Assist others in coordinating movement of goods from shipper to destination within parameters required by customer

• Confirming carriers are legally permitted to transport freight, commodity, weight and dimensions

• Notifying customer if shipment requirements are not able to be met, if there is an issue with any portion of the shipment affecting pick up or delivery or any other incidents in transit negatively impacting the performance requirements of shipment

• Work with other staff members to make decisions based on best course of action and circumstances on a shipment by shipment basis while maintaining service standards, profitability and fairness to customers and vendors

• Providing customers and vendors with actual pertinent shipment details, i.e. location of the drivers, expected ETAs, and relaying information in a clear, concise and accurate manner at all times

• Maintaining a consistent sense of urgency to ensure freight is moved promptly and accurately

• You will be expected to create a pleasant atmosphere for employees, customers, carriers and other vendors to ensure that Cardinal Logistics is an easy and pleasurable company to do business with

• Other duties as assigned

Skills and Abilities

• Ability to represent the company with external constituents

• Represent Ryder Shipment Management Services in a professional manner to internal and external parties

• Ability to build strong customer relationships

• Demonstrated customer service capabilities

• Direct customer interface (internal/external) on all customer related issues

• Effective leadership skills

• Strong verbal and written communication skills

• Ability to work independently and as a member of a team

• Demonstrates problem solving skills

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detail oriented with excellent follow-up practices

Qualifications

• H.S. diploma/GED required

• Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field

• Two (2) years or more direct Transportation or Logistics work experience required

Travel
None

DOT Regulated
No
 

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#IND-EXEMPT

Job Category

Supply Chain

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$40,000

Maximum Pay Range:

$45,000

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.