At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Summary:

As a Client Advisor, you will be responsible for managing the most complex client relationships, ensuring customer satisfaction, and driving customer success for the Employers Health Coalition. This role requires excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer service.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters.
• Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service.
• Gathering and Processing Requirements: Analyze complex client issues and assist in developing practical and efficient solutions. Lead client-focused problem-solving efforts, identifying root causes and solutions. Focus on business process improvements by eliminating non-value-added tasks.
• Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution. Own and manage high-profile client accounts, ensuring smooth operations. Drive department-wide performance improvements beyond individual accounts.
• Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed. Act as a strategic partner to clients, anticipating needs and mitigating issues. Act as a trusted advisor at the enterprise level, influencing client strategies. Ensure cross-functional collaboration for seamless service execution. Focus on long-term client success, going beyond immediate issue resolution.
• Project Management: Maintain reporting and tracking of client issues. Lead account-specific initiatives to improve client service. Lead enterprise-wide process improvement projects for efficiency gains. Standardize department-wide methodologies for service delivery.
• Reporting: Provide regular updates and reports on account status, client feedback, and areas for improvement.
• Problem-Solving: Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience.
• Training and Development: Stay updated with the latest industry trends, participating in training sessions to improve competencies, and share valuable insights with colleagues, fostering a culture of growth and collaboration.
• Mentorship: Provide guidance and mentoring to junior staff, helping them develop their skills and grow within the company.

Required Qualifications

• 5 + years of PBM work experience with client facing and operational functions such as benefit plan set-up, eligibility, member communications, membership operations (CDH), retail networks and reporting 
• 2+ years of demonstrated experience presenting to clients, as well as small and large groups
• At least 1 year of project management experience and experience with leading projects

Preferred Qualifications

• 5+ years of Account Management, Insurance, Healthcare, Benefits, or related industry experience
• Knowledge of Prescription Benefit Management (PBM) industry
• Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (i.e., SalesForce, Peoplesafe, AS400 system knowledge, etc.)

​Education· 

• Bachelor’s degree or Relevant Experience Require

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/14/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.