Posted:
8/21/2024, 5:00:00 PM
Location(s):
Knoxville, Tennessee, United States ⋅ Tennessee, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.
What we offer:
Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!
What you will do
This skilled position involves programming, troubleshooting, configuring, commissioning, and servicing Fire Alarm Systems, Access Control, and CCTV Systems as well as other related building system products at customer sites including panel repair/reprogramming, device replacement/repair, resolving low voltage circuit troubles and system testing.
Organize and effectively utilize technical resources, information, material, and support to ensure efficient execution of all assigned tasks.
The position involves the programming of fire alarm, security, and access control system panels, but will primarily focus on networked fire alarm systems.
How you will do it
Perform programming on integrated security and fire alarm systems.
Respond to customer service calls in a timely and efficient manner, troubleshoot, and repair as needed.
Will be required to participate in an after-hours service program after one year.
Communicate with central dispatch on current work order status and receive updates on outstanding customer issues.
Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals.
Supervise and inspect the installation of equipment to meet customer and contract specifications.
Complete necessary certification courses on internal and external products used.
Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
What we look for
Required
At least 5 years of documented experience in low voltage electrical systems, including Fire/Life Safety Systems, Access Control, CCTV, and Security Systems
High School Diploma or equivalent required
Experience in reading and interpreting blueprints, submittals, and operational/product manuals
Experience with hand tools test equipment, multi-meter usage, digital analyzer, and commissioning devices
Capable of performing physical labor to include carrying and moving equipment and tools up to 50 lbs.
Able to work in unusual and sometimes difficult positions such as climbing a ladder, or scaffolding, working within ducts, crawl spaces above ceilings, etc.
Able to work flexible hours including weekends to meet customer requirements
Overnight travel may be required
Demonstrate a high level of customer service
Ability to lead & work well with team members
Ability to adhere to, implement, and always follow safety guidelines and procedures
Strong organizational skills, a positive attitude, and an ability to learn quickly
Possess a valid driver’s license and driving record that meets company requirements
Able to pass a pre-employment background and drug test
Able to obtain and retain any licenses that are required by National, State, and Local codes
Basic understanding of Network concepts and architectures.
Preferred
Two-year associate degree in Electronics; Network; Computer Science or a related field
NICET level II or ability to obtain in the first year
Enterprise level Security
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Website: https://johnsoncontrols.com/
Headquarter Location: Cork, Cork, Ireland
Employee Count: 10001+
Year Founded: 1885
IPO Status: Public
Industries: Industrial Engineering ⋅ Physical Security