Fully on-site in Raleigh, NC.

About This Team

Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile tried to fit into Citrix and we realized it doesn’t fit. We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger competitors.

As a Site Reliability Engineer on the Solution Platform team, you will help to build the next generation of solution platform for our customers. Your goal: help engineering teams to build the systems and user experiences that allow our customers to automate their work using ShareFile and enable robust vertical solutions for accounting, financial and other industries.
 

Duties and Responsibilities

• Work with the development teams to design scalable, robust systems using cloud architecture
• Build automation using industry tools to deploy hundreds of different services
• Ensure a high degree of availability across all of our service offerings
• Identify bottlenecks and problems throughout the infrastructure
• Design and build observability infrastructure and incident response processes

Required Experience/Skills

• 6+ years of relevant industry experience
• Experience building infrastructure as a code solution using Terraform
• Experience with container technologies such as Kubernetes, Docker
• Be proficient in one or more cloud providers, including AWS, Azure, GCP
• Experience with logging and monitoring tools such as Splunk, Newrelic, etc
• Have 6+ years of Linux system administration experience

About you:

You are a software engineer who knows how to apply engineering principles to operations. You are well versed in a large number of technologies and welcome new tools and techniques.  You work in conjunction with fellow developers and operations members to come to the best possible solution. You are always looking for patterns and ways to increase efficiency, eliminate downtime, optimize costs, and maintain performance at scale. 

You will be successful in this role if you:

• Prefer to build automation to perform redundant tasks rather than manually handling toil
• Enjoy pushing scalability to the limit with high throughput services
• Design solutions with failure in mind to ensure reliability
• Enjoy working with a large variety of services and technologies
• Like looking through metrics and logs as if it were a treasure hunt
• Avoid logging into servers directly and prefer using automation and aggregation to manage them
• Strive to be a responsible enabler rather than a "gate"
• Have industry experience providing hands-on technical expertise to design, deploy, secure and optimize Cloud services

Nice-to-Haves

• You have industry experience providing hands-on technical expertise to design, deploy, secure and optimize Cloud services
• 2+ years of software development experience

Education

Bachelor’s degree in computer science or equivalent of 4 years of relevant industry experience.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please contact us at (800) 424-8749 or email us at [email protected] for assistance.