We will count on you to:

• Manage claims notifications and support the claims handling process from initial reporting through resolution

• Act as a point of contact for clients on claims-related matters

• Provide guidance to clients on claims procedures, documentation, and next steps

• Advocate on behalf of clients in communications and negotiations with insurers and underwriters

• Support the handling of Liability and FINPRO claims

• Develop and maintain effective working relationships with insurance carriers and internal teams

• Ensure claims files, records, and correspondence are maintained accurately and in a timely manner

• Contribute to delivering a high standard of service and client experience

​What you need to have 

• Bachelor’s degree

• 1–4 years of professional experience in claims or insurance

• Strong written and verbal communication skills in English and Turkish

• Computer literacy, including Microsoft Office applications

• Strong organizational skills and attention to detail

What makes you stand out 

• SEGEM / TSEV qualification

• Experience handling Liability and/or FINPRO claims

• Understanding of insurance coverage, claims practices, and policy interpretation

• Proven experience in a similar role within insurance, brokerage, or claims advisory

• Strong interpersonal and relationship management skills

• High level of integrity, professionalism, and confidentiality

• Ability to manage multiple tasks, set priorities, and work effectively under pressure

• Self-starter with a proactive and client-focused mindset