Technology Support Engineer

Posted:
12/16/2024, 4:00:00 PM

Location(s):
Noida, Uttar Pradesh, India ⋅ Hyderabad, Telangana, India ⋅ Karnataka, India ⋅ Gurugram, Haryana, India ⋅ Bengaluru, Karnataka, India ⋅ Tamil Nadu, India ⋅ Uttar Pradesh, India ⋅ Telangana, India ⋅ Coimbatore, Tamil Nadu, India ⋅ Haryana, India ⋅ Chennai, Tamil Nadu, India

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
IT & Security

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Citrix Virtual Apps and Desktop Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, you will resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Implement innovative strategies for problem-solving. - Lead continuous improvement initiatives within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Strong understanding of virtualization technologies. - Experience in troubleshooting and resolving Citrix-related issues. - Knowledge of networking concepts and protocols. - Hands-on experience in implementing Citrix solutions. - Good To Have Skills: Experience with Citrix NetScaler. Additional Information: - The candidate should have a minimum of 5 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Gurugram office. - A 15 years full-time education is required. Job Description: HP Device Manager (HPDM) Administrator Location: Bangalore , Gurugram , L9 Job Summary The HP Device Manager (HPDM) Administrator (L2) will oversee the advanced management, optimization, and troubleshooting of HP thin clients and their associated environments. This role requires a deep understanding of HPDM architecture, endpoint management, image creation, and deployment strategies. The candidate will be the escalation point for critical issues, ensure seamless operation of thin client deployments, and lead initiatives for system enhancements and integrations. ________________________________________ Key Responsibilities Administration and Management 1. HPDM System Administration: o Manage and maintain the HP Device Manager server infrastructure, including configurations, updates, and backups. o Administer the deployment and management of thin clients across multiple sites using HPDM. o Configure thin client groups, policies, and tasks in HPDM to ensure efficient operations. 2. Image and Template Management: o Develop, maintain, and update golden images for HP thin clients. o Perform OS updates, driver integrations, and application installations on images. o Create, test, and deploy templates for uniformity across devices. 3. Monitoring and Troubleshooting: o Monitor HPDM health and performance, addressing alerts and resolving issues proactively. o Troubleshoot complex thin client issues, including boot failures, configuration mismatches, and application errors. o Conduct root cause analysis (RCA) for recurring problems and implement permanent fixes. 4. Patch and Security Management: o Implement firmware updates and security patches for HP thin clients through HPDM. o Ensure compliance with security policies by managing device certificates and encryption settings. 5. Integration and Optimization: o Integrate HPDM with other IT systems, such as Active Directory and VDI environments (e.g., Citrix, VMware Horizon). o Optimize thin client performance for specific use cases (e.g., multimedia, VDI). 6. Automation and Scripting: o Develop automation scripts for repetitive tasks using HPDM scripting or PowerShell. o Streamline bulk deployments, updates, and troubleshooting using automation tools. 7. Documentation and Reporting: o Maintain comprehensive documentation, including HPDM configurations, SOPs, and troubleshooting guides. o Generate detailed reports on device status, deployment success rates, and performance metrics. 8. Team Collaboration and Leadership: o Act as the primary escalation point for L1/L2 teams for advanced HPDM-related issues. o Provide technical guidance and training to team members on HPDM best practices. o Collaborate with cross-functional teams to align thin client strategies with organizational goals. ________________________________________ Skills and Qualifications Technical Expertise 1. HPDM Knowledge: o Advanced knowledge of HP Device Manager architecture, features, and configurations. o Expertise in managing HP thin clients, including t430, t640, and other models. 2. Image and Firmware Management: o Proficiency in image creation, customization, and deployment for thin clients. o Experience with Windows IoT and Linux-based HP thin client operating systems. 3. Integration Skills: o Familiarity with Citrix, VMware Horizon, and Microsoft Azure Virtual Desktop (AVD) integrations with thin clients. o Strong understanding of Active Directory, DHCP, DNS, and network protocols as they relate to thin client deployment. 4. Tools and Automation: o Experience with monitoring and automation tools, including HPDM scripting, PowerShell, or similar technologies. 5. Security and Compliance: o Knowledge of security best practices for endpoint devices, including encryption, firmware patching, and access controls. Soft Skills 6. Strong problem-solving and analytical skills for troubleshooting complex issues. 7. Excellent communication skills to explain technical concepts to non-technical stakeholders. 8. Team leadership and mentorship abilities to guide L1/L2 teams. Certifications (Preferred) 9. HP certifications related to thin client management. 10. ITIL Foundation certification for understanding incident and change management processes.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

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Year Founded: 1989

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