Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As part of the talented team, you will act as the primary point of contact for Mercury Marine consumers and is responsible for responding to negative CSI and Net Promoter Score surveys to convert detractors into promoters. Additionally, this position will support the Outboard and MerCruiser Consumer and Product Support teams as needed.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

· Provide exceptional customer service to Mercury Marine customers

· Monitor and respond to negative CSI and Net Promoter Score surveys

· Monitor the Outboard and MerCruiser Consumer open call queues and respond to inquiries promptly

· Take ownership of customer complaints and follow them through to resolution

· Maintain accurate and detailed records of customer interactions

· Respond to consumer inquiries to the Office of the President through appropriate channels

· Support Mercury Marine field service personnel as needed

· Participate in special and ad hoc projects as needed

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

Knowledge, Skill, and Ability Requirements:

· Working knowledge of Mercury Marine policies and procedures

· Must consistently exercise discretion and judgment to resolve issues of significance to Mercury Marine

· Remain respectful, courteous, and professional while interacting with various personality types in complex, often escalated, situations

· Strong desire to take own consumer interactions and drive them to resolution

· Excellent communication skills

· Excellent organizational skills

· Must thrive in a fast-paced environment with little direct oversight

· Strong computer skills

· Strong work ethic

· Strong desire to learn and improve

Education and Experience Requirements:

· High school diploma or equivalent

· Prior customer service experience

Marine industry experience preferred

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Mercury Marine:

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; MotorGuide trolling motors; Attwood, Garelick and Whale marine parts; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact [email protected] for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [email protected] or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [email protected].

#Brunswick Corporation - Mercury Marine