About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Claims Manager assigns and directs all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop forecasts, financial objectives and business plans

• Meet Company goals and metrics

• Manage budget and allocate funds appropriately

• Schedule team manager meetings as a group and one-on-one meetings at a minimum once a month, document all discussions for follow up as needed.

• Bring out the best of personnel by providing training, coaching, development, and motivation

• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

• Schedule team manager meetings as a group and one-on-one meetings at a minimum once a month, do Works with affiliate companies and ensures team members are engaging with the companies with common goal of working towards company success.

• Develop network for staffing forecasting

• Works with affiliate companies and ensures team members are engaging with the companies with common goal of working towards company success.

• Address customer and employee satisfaction issues promptly, and ensure direct reports do the same

• Adhere to high ethical standards, and comply with all regulations/applicable laws

• Network to improve the presence and reputation of the company

• Stay abreast of competing markets and provide reports on market movement and penetration

• Participates in activities needed to support the management functions of the team.

Qualifications /Required Education and Experience

• Bachelor’s degree in business, science or other related discipline or associate’s degree or an equivalent combination of relevant education and/or experience.

• At least five years of experience in industry business development and/or research and development arena.

• At least 5 years of supervisory experience.

• At least 5 years of working in Worker’s Comp and/or Insurance Industry

• Proven branch management experience, or similar role

• Sufficient knowledge of modern management techniques and best practices

• Familiarity with industry’s rules and regulations

• Excellent organizational skills

• Results driven and customer focus

Competencies
1. Collaboration Skills.
2. Organizational Skills.
3. Communication Proficiency.
4. Technical Capacity.
5. Initiative.
 

Position Type/Expected Hours of Work
This is a full-time position. Standard days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.