Supply Chain Representative will support Reverse Logistics and/or Customer Experience Programs requiring client system access. They support the Company’s processes through professional communications, both to and from customers, on behalf of Accenture’s clients. As a result of customer contact, they update the Company database with all appropriate information. 

Flexible working hours/shifts: 

• 06:00 - 15:00 

• 10:00 - 19:00

• 13:00-22:00

Responsibilities:

• Perform/handle back office customer communications;

• Advise customers on behalf of Accenture’s clients;

• Utilize clients third parties to provide the entitled service;

• Follow detailed instructions as outlined in Company documents;

• For service level agreement in jeopardy, follow established escalation rules;

• Update applicable Program Database(s) accurately;

• Appropriately handle challenging and unique customer situations in accordance with Accenture policies;

• Identify and escalate data or program specific issues to appropriate level of management.

Requirements:

• Fluency in English;

• Ability to coordinate different internal and external parties;

• Previous customer service experience will be an advantage;

• Attention to detail and accuracy;

• Multi-tasking skills;

• Strong written, verbal and interpersonal communication skills;

• Ability to maintain confidentiality;

• Familiarity with or an ability to understand and utilize a database and MS Office programs.

Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling

• Additional paid time off

• Hybrid working model

• Flexible benefits

• Luxury health & dental insurance

• Life insurance

• Food vouchers

• Fuel card

• Multisport cards

• Employee Assistance Program

• Bonuses for special occasions

• Options to buy shares

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.