Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Are you at the top of your game? Bring your expertise and leadership to Canada’s largest retailer. We are seeking an innovative, hardworking, and collaborative leader to join our Theodore & Pringle Optical Team as the Director of Operations!

If you’re looking to be part of a company that offers opportunity, leadership, and makes a tangible impact on the community—this is the role for you!

At Loblaw, we understand that Canadians expect the best from us. Whether it’s creating the most innovative shopping experiences or delivering products and services that change lives across the country, we’re ready for the challenge.
 

Role Overview
The Director of Operations at Theodore & Pringle will lead a dedicated team of Senior Managers across multiple districts. In this role, you will be responsible for overseeing daily operations, driving strategic initiatives, and ensuring operational excellence across all store locations. This role is crucial for managing key financial metrics, achieving sales targets, and fostering a customer-centric culture. You’ll work closely with our Category and Professional Services teams to scale the business and roll out innovative programs, all while providing the highest level of service to our customers.

Key Responsibilities

• Lead and Inspire: Guide and motivate a team of Senior Managers and Optical professionals to exceed goals and deliver a consistent, world-class customer experience across all sites.
• Develop and Drive Sales Culture: Foster a customer-focused sales environment across stores through regular visits, coaching, training, and role modeling.
• Colleague Training/Development/Retention- Responsible for overseeing all training and development initiatives for new hires, ensuring effective onboarding and continuous improvement.
• P&L Accountability: Oversee financial performance, including sales, margin, shrink, and labor for all districts, with regular reporting and scorecarding against key metrics.
• Execute Strategic Programs: Collaborate with Category teams to drive execution of standards and key initiatives across the business.
• HR Collaboration: Partner with Human Resources on recruitment, employee relations, performance management, and payroll.
• Customer Service Excellence: Set high standards for customer service and proactively address any customer concerns.
• Store Development- Work with Real Estate and Store Operations teams on renovations and new store development
• Compliance and Regulations: Ensure adherence to all Provincial and Federal regulations, including networking, compliance and competition laws.
• Partnership Development: Build and maintain strong relationships with District Managers, Store Managers, and ASMs to ensure seamless operations.
• Professional Services Collaboration: Work closely with the Professional Services team to develop and execute strategies for our Optometrist program.
• Champion Inclusivity: Promote an inclusive work environment, emphasizing awareness, ongoing dialogue, and education.
• Market Intelligence: Monitor the competitive landscape to maintain in-depth knowledge of new market entrants and collaborate with Operations and Merchandising Teams on strategic responses.

Qualifications

• Educational Background: Post-secondary education required.
• Experience: 7+ years of retail management experience, with a strong track record of successfully operating and scaling a business.
• Financial Acumen: Strong understanding of managing P&Ls at a site-specific level.
• Leadership: Proven ability to lead through ambiguity and complexity, providing clear direction in a fast-paced, competitive environment.
• Sales Expertise: Demonstrated success in coaching and influencing teams to achieve sales targets and foster a sales-driven culture.
• Customer Focus: A passion for maintaining customer satisfaction at the core of all communications, striving to create positive experiences and build long-term relationships.

Extensive travel is required for this role.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.