Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Responsibilities:

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management standards

Required Qualifications :

• BS degree (Preferred: Engineering, Technology, or Computer Science) or equivalent experience.
• 3-5 years of ITSM/ITIL framework experience.
• 3-5 years creating and delivering technical analysis reports, presentations and other artifacts as related to responsibilities listed above.
• 3-5 years working knowledge of IT system administration best practices, monitoring (at all 7 layers), Internet technologies, operating systems and information system technologies (Web Tier, Application Tier, Database Tier, Storage Tiers, Cloud environments) as the role requires expertise analyzing IT system designs for operational resiliency, High-Availability and DR capabilities, and then documenting weaknesses and gaps.
• Must be a mature self-starter able to multi-task in a fast paced environment with minimal direction. Must manage competing priorities under tight deadlines while maintaining necessary processes, controls and procedures that ensure accuracy and integrity in reporting into needed multiple SORs.
• Proven experience translating technical system analysis into a solid written business case for management interpretation and action.
• Must exhibit excellent listening and strong relationship skills, which are essential for driving groups toward desired outcomes within prescribed timeframes. Related prior experience is required.
• Experienced at performing with a professional level of etiquette in high pressure Strong inter-personal, influencing, negotiating, consensus building, and conflict resolution skills are crucial.

Desired Qualifications :

• Must have the ability to quickly establish a full understanding of business objectives and underlying drivers, to develop and drive strategies and solutions in support of initiatives and projects that will improve and measure IT services.
• Excellent listening, written and verbal communication skills; comfortable engaging across a very large difficult to navigate multi-disciplined technology and business organization.
• Data Analysis
• Analytics and Reporting

Skills:

• Collaboration

• Project Management

• Result Orientation

• Solution Delivery Process

• Stakeholder Management

• Analytical Thinking

• Business Acumen

Shift:

1st shift (United States of America)

Hours Per Week: 

40