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Job Summary
The Assistant Director Patient Access is responsible for assisting the Director with managing the staff and processes for Patient Access operations.

Reports to:

Job Specific Responsibilities
Daily assignments may include but are not limited to:
• Participate in supervisory responsibilities related to staffing, training, mentoring, coaching, performance management and evaluation, employee engagement initiatives, and disciplinary actions up to and including end of employment with UMC
• Develop, implement, and oversee customer service initiatives in the Patient Access Departments
• Develop and maintain source material to facilitate training sessions
• Assist in overseeing ECBO, Urgent Care, OPS, Heart Services, Lab and Authorization departments at all hospital locations.
• Assist Director with developing and maintaining annual budget for department operations.
• Oversee cash collection process, including appropriate supervision of staff, maximizing cash collections and minimize A/R
• All other assigned duties related to IT and system implementation and education.

Education and Experience
• Bachelor’s Degree + 5 years of experience in healthcare industry with a primary responsibility in
Admissions and managed care operations.
OR
• +10 years of hospital patient access experience
• + 5 years leadership experience, leading people and/or processes

Required Licensures/Certifications/Registrations
• N/A

Skills and Abilities
• Current knowledge of regulatory standards appropriate for assigned area of responsibility, ie. DNV, TDHHS, CMS, etc..
• Customer service driven; Able to identify problems and provide effective resolution without escalations
• Effective communicator, both verbally and in writing
• Strong analytical and quantitative skills; proficient user of data spreadsheets
• Cerner and Experian knowledge

Interaction with Other Departments and Other Relationships
This position will frequently interact with patients, their families, physicians, and many medical staff members throughout the hospital

Physical Capabilities
Visual and auditory acuity required. Job requires sitting for extended periods of time, typing, and viewing a computer screen; Lifting/carrying requirements are light but may occur occasionally

Environmental/Working Conditions
This position is subject to inside environmental changes that may include constant change in temperatures. Department at times may be noisy due to constant patient interaction and phone usage

Direct Reports
Patient Access staff assigned

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*