Resolution Assurance Specialist

Posted:
7/30/2024, 5:00:00 PM

Location(s):
Irving, Texas, United States ⋅ Texas, United States

Experience Level(s):
Junior

Field(s):
Customer Success & Support

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will manage invoices and payment discrepancies for open receipts, procurement of supplies, equipment, and services. You will manage credit holds and threat alerts from internal and external sources. You will investigate, analyze, and partner with appropriate departments to resolve issues. 

Responsibilities:

  • Request and obtain documentation pertaining to the resolution of the invoices, receiving and payment of goods using various methods.
  • Serve as a resource in acquiring and analyzing information / documentation to expedite the 3-way match resolution and subsequent payment.
  • Collaborate with Accounts Payable (AP), Receiving and vendors to review corrections and determine course of action to expedite payments.
  • Work closely with AP and Procurement on required research to determine resolution for incorrect invoices. Provide payment details to vendor to ensure orders are released.
  • Work with contract analyst, pricing team and Contract Quality Value Analysis to confirm contractual pricing and pricing discrepancies as outlined per guidelines.
  • Modify purchase orders as necessary based on research and direction of management team.
  • Ensure all information is documented in the Provider ERP system and the Access Database including root cause.
  • Understand and maintain established departmental goals, objectives, policies, and procedures such as processing invoice discrepancies within established timelines, meeting customer service standards and following standard operating procedures.

Qualifications:

  • Relevant degree preferred. 
  • 2 or more years of relevant work experience required. 
  • Proficient Microsoft Excel and analytical skills required.
  • Knowledge of purchasing and invoice resolution preferred.
  • Strong written and verbal communication skills. 

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $39,100.00 to $62,700.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer:   Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.