Please note, you are applying for an expression of interest for upcoming opportunities in our North-west area branches. Opportunities are across the below schedule, please ensure you can fully commit to these hours before applying as they are pre-determined:

• 25 hours per week
• Monday - Friday: 9.30am-2pm; or
• Monday - Friday: 11am-4pm

 

As a Customer Banking Specialist Relief, you may be required to travel between the branches within our area. The north-west area covers the below branches: Gladstone Park, Glenroy, Highpoint, Moonee Ponds, St Albans, Watergardens, Broadmeadows, Craigieburn,  Airport West, Keilor Downs, Niddrie & Roxburgh Park.

Do work that matters  

 

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.  

 

See yourself in our team 

 

As the Customer Banking Specialist Relief, you’ll: 

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice  
• Support customers with enquiries, maintenance on accounts and process applications for credit products  
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes 
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options  
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture  

 

We’re interested in hearing from people who have  

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality   
• Excellent communication skills & the ability to articulate financial terms in a clear way  
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers  

 

If this role matches your experience and career goals, apply today! 

Advertising End Date: 21/12/2025