The Vice President of Operations, Personal Banking is a strategic executive leader responsible for driving the operating model, execution discipline, operational performance, and business transformation agenda across EQ Bank's Personal Banking portfolio. Reporting to the SVP, Card & Loyalty Operations, Personal Banking, serves as a key member of the Personal Banking Leadership Team and is accountable for enabling scalable growth, operational excellence, customer experience delivery, risk management, governance, and enterprise-wide execution.

The VP of Operations partners closely with leaders across the Personal Banking portfolio, oversees the contact centre operations and executes against strategic priorities while maintaining strong operational controls and regulatory compliance. The role acts as the connective link across the Personal Banking organization, ensuring alignment between strategy, execution, governance, and performance outcomes.

#LIFulltime

 

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺  Medical, dental, vision, life, and disability benefits

📝  Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days 

🖥  Virtual events to connect with your fellow colleagues

🎓  Professional development and comprehensive Career Development program

💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

 

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.


EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. 

To learn more, visit eqb.investorroom.com and eqbank.ca.