Key Responsibilities:

Business Analysis (BA)

• Gather, document, and validate business requirements through interviews, workshops, and process analysis.
• Translate business needs into functional and technical specifications for development teams.
• Collaborate with developers, QA, PMs, and stakeholders to ensure clear scope and alignment.
• Assist in defining project objectives, costs, and deliverables.
• Create and maintain business/technical documentation.
• Participate in change management, training, and adoption activities.
• Monitor post-implementation performance and collect feedback for continuous improvement.
• Champion the use of AI for efficiencies in requirements gathering, documentation, and analysis.

Data Conversion

• Design, test, and execute ETL (extract, transform, load) processes for data migrations.
• Apply strong SQL and scripting skills (e.g., PowerShell) for data manipulation.
• Map legacy system data to new application formats with precision.
• Perform data cleansing, validation, and normalization to ensure migration quality.
• Document conversion logic, mappings, counts, and processes.
• Troubleshoot and resolve data discrepancies quickly.
• Recommend and implement automation and AI-driven improvements for conversion processes.

Project Management (PM)

• Coordinate and lead cross-functional project teams, ensuring alignment with goals and timelines.
• Track progress against milestones and deadlines, escalating risks when needed.
• Prepare and deliver project status reports, presentations, and documentation.
• Facilitate effective communication between stakeholders, sponsors, and technical teams.
• Identify, assess, and mitigate project risks and issues.
• Manage third-party vendor and contractor relationships.
• Leverage AI tools and automation to drive efficiency in project tracking and reporting.

Sales & Customer Support

• Support the sales team by conducting product demonstrations as needed.
• Serve as a knowledgeable point of contact for prospective clients on solution capabilities.
• Contribute to proposals, RFP responses, and client workshops when required.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).
• Strong project management skills
• Proficiency in SQL
• Excellent written and verbal communication skills—able to engage both technical and non-technical audiences.
• Comfortable presenting and demoing software to clients.
• Curious, adaptable, and proactive with a willingness to step outside traditional BA responsibilities.
• Experience leveraging AI tools for analysis, reporting, or automation is a strong plus.
• Nice to have:  Familiarity with local government operations or enterprise software (preferred).