Job Title: General Manager
Employer: Edge Sports Global
Location: Various Facilities- Rhode Island
Ice Rink Manager Responsibilities
Facility Operations
- Oversee daily operation of the ice rink and surrounding facilities
- Schedule public skating, hockey, figure skating, lessons, rentals, and special events
- Ensure ice quality through resurfacing and maintenance coordination
- Monitor refrigeration, HVAC, lighting, and facility systems
- Coordinate opening and closing procedures
- Maintain cleanliness and overall appearance of the facility
Ice Maintenance & Safety
- Supervise ice resurfacing operations using equipment such as a Zamboni
- Monitor ice thickness and temperature
- Ensure compliance with safety regulations and risk-management policies
- Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits
- Respond to accidents, injuries, and emergency situations
- Maintain incident and accident reports
Staff Supervision
- Hire, train, schedule, and supervise rink employees
- Manage rink employees; (such as; Zamboni drivers, rink attendants, maintenance staff, cleaners)
- Conduct employee evaluations and disciplinary actions
- Ensure staff certifications and training remain current
- Develop team communication and operational procedures
Customer Service
- Address customer questions, complaints, and concerns
- Ensure a safe and enjoyable guest experience
- Coordinate memberships, rentals, and group bookings
- Build relationships with local hockey leagues, schools, and skating clubs
- Support community outreach and promotional programs
Financial Management
- Prepare and manage budgets
- Monitor revenue and operating expenses
- Handle cash management and reporting procedures
- Approve purchases and vendor contracts
- Track attendance, sales, and program performance
- Assist with pricing strategies and financial forecasting
Event & Program Coordination
- Organize tournaments, competitions, birthday parties, and special events
- Coordinate ice time allocation among teams and programs
- Work with coaches, referees, instructors, and league organizers
- Promote seasonal programs and community events
Compliance & Administration
- Ensure compliance with local, state, and federal regulations
- Maintain permits, insurance documentation, and operational records
- Develop policies and emergency action plans
- Coordinate inspections and regulatory reporting
Marketing & Community Relations
- Support advertising and social media efforts
- Promote skating programs and public events
- Develop partnerships with schools, youth organizations, and sponsors
- Increase participation and customer retention