In Accenture Technology we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

• Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation;

• Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;

• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention;

• Develops and maintains knowledge of customer specific business environment;

• Develops and maintains an understanding of customer Service; Level Agreements and department’s/product’s key performance requirements;

• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training. 

Skills that make your work successful:

• You have Medium-Advanced German & English language skills;

• You communicate easily;

• Data Quality;

• Service Level Agreement understanding/handling;

• Organization skills, attention to detail and follow through to resolve any outstanding issues;

• Good technical aptitude with an ability to learn quickly;

• Computer literacy and working knowledge of Microsoft Office;

• Self-Motivated, positive attitude and approach.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.