The Network Specialist’s primary responsibility is to support and maintain the integrity, security and efficiency of clients’ LANs, WAN, WLANs, SANs, servers, backups, email, telephony, remote access and data security while providing escalation support to the eSolutions team.

Responsibilities

• Provide support on any escalated tickets that require troubleshooting
• Oversight of environment patching (virtual and physical servers)
• Management and maintenance of group polices and critical applications
• Management and maintenance of SAN and backup repositories (IntelliFlash & Data Domain)
• Oversight of remote user experience, appliance firmware upgrades, template management, phone communications and networking
• Upgrade, patching and management of all network infrastructure, including firewalls, routers, switches, APs, environmental control sensors, A/V equipment across client locations
• Anti-virus deployment and maintenance to all endpoints and servers, including threat research and remediation
• Management and maintenance of server backups
• Management and maintenance of VPNs, remotes access and site to site.
• Network monitoring and performance (LAN/WAN)
• Management and maintenance of security, spam filtering, content filtering and data loss prevention applications
• Monitor intrusion detection attempts and narrow down internal systems with suspicious chatter outside of network
• Engineer and recommend solutions to address changing needs of client
• Create and maintain network documentation, diagrams and credentials
• Upgrade systems with new releases, firmware, software and models
• Develop knowledge to train internal and external team members on new and existing technologies
• Other duties as assigned

People Management/Relationships

• Takes initiative to be a team player (seeks out opportunities to help others)
• Treats everyone with respect
• Develops loyalty and trust with team
• Successfully adapts to different personalities and working styles
• Proactively and effectively communicates information regarding status issues to team members
• Holds self-accountable for assigned work; seeks continuous feedback to learn and develop in role; is open to new ideas and suggestions

Business Growth (if applicable)

Possesses an understanding of RKL’s business (service lines, competitors) and client service capabilities and the impact of technology upon the firm’s growth and success

Required Skills

• Strong communication skills, written and verbal, to effectively interface with all levels of firm management and staff; ability to communicate issues and conclusions
• Problem solving skills; ability to shift focus and adapt to changes

Education, Experience and Certifications

• Bachelor’s degree in computer science, MIS or equivalent experience within a technical support function
• 2+ years of experience in network technology and administration preferred
• Familiarity with Cisco, Server OS, virtual technology and DevOps
• Fluent understanding of LAN/WAN communication
• Demonstrated experience with implementation of customized security solutions for networks
• Remain current with industry technology in an effort to demonstrate strategic and creative solutions
• Ability to communicate with individuals at all levels of technical and non-technical skill sets
• Ability to work extended hours on occasion and available on off hours; occasional travel to client locations required
• Proficiency with Microsoft Word, Excel and Outlook
• Excellent organizational skills with a strong attention to detail  
• Ability to thrive and adapt in a fast paced environment
• Excellent attention to detail with the ability to manage multiple projects

Work Conditions

• High stress level will occasionally occur
• Will need to work occasional evenings and/or short-notice when problems arise
• Overtime is required during peak times of the year
• Occasional same day travel to client locations using a personal vehicle

Salary Range:

$65,000 - $75,000