Posted:
10/17/2024, 1:28:54 PM
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Workplace Type:
Remote
***THIS POSITION IS REMOTE***
Provides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development
Position Responsibilities & Essential functions
Qualifications & Requirements
PREFERRED ATTRIBUTES & Qualifications
Salary: $20/hr - $25/hr
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Website: https://cdkglobal.com/
Headquarter Location: Hoffman Estates, Illinois, United States
Employee Count: 5001-10000
Year Founded: 1972
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Automotive ⋅ Digital Marketing ⋅ Retail Technology ⋅ Sales ⋅ Software