SUMMARY:  

Plans, designs, implements, and supports the server systems, including Windows OS and server hardware, Linux OS, IBMi OS and hardware, Virtualization, and Active Directory for troubleshooting server problems and coordinating across the infrastructure and corporate landscape.  

YOUR IMPACT:   

• Providing day-to-day operational support and troubleshooting for the server Windows and Compute stack environments (Active Directory and VMware) 

• An intermediate understanding of server systems and environment in order to take ownership of certain aspects from end to end.  

• Conducting triage and resolution of server issues and outages that arrive via ServiceNow requests that pertain to server hardware, server virtualization, and   

• Active member of project teams following senior leadership design and project plans  

• Communicating and coordinating with stakeholders for escalation related activities. 

• Actively forecasting needs from 1 to 6 months.  

• Learning and adopting new technologies and best practices cloud, continuous integration, automation, and process improvement  

• Continuously monitor and analyze database ecosystem and capacity. 

• Cross functional team communicating and coordinating efforts for database, applications, and infrastructure activities. 

• Intimate knowledge of the ITIL process, ticket resolution, and stakeholder response 

• Design, implement, and operate complex solutions. 

• Other duties as assigned.  

• Regular attendance is required. 

MINIMUM QUALIFICATIONS:    

• Four (4) or more years of experience in the field or in a related area. 

• Monitoring, troubleshooting, customer service, problem solving, cross team collaboration, risk analysis, analytical, operating systems, hardware  

• Written and communication skills, problem solving, time management, teamwork  

STANDOUT QUALIFICATIONS:   

• Bachelors degree in Information Technology or related field.