Customer Service Advisor – Salford Quays

What you will do

Based in our Customer Monitoring Centre in Salford Quays, Manchester, you’ll be the first point of contact for our customers. Whether it’s handling account queries, providing technical support, or responding to live monitoring needs, you’ll build strong relationships and take full ownership of every enquiry. Working as part of an expert team, you’ll receive continuous training, cross-skilling opportunities, and career progression support, allowing you to build a rewarding future with a leading brand in a secure and growing industry.

What we offer

• Comprehensive benefits, including pension, life assurance, employee discounts, and an employee assistance programme
• Paid annual leave
• Outstanding product and on-the-job training with extensive resources
• A supportive, collaborative team environment
• Career progression opportunities through various pathways
• A strong focus on safety through our Zero Harm policy
• Access to our business resource groups

How you will do it

• Follow a rotating shift pattern: 2 days (7am–7pm), 2 nights (7pm–7am), followed by 4 days off
• Handle live alerts from customers’ security and fire systems
• Liaise with Police and Fire Control when required
• Manage customer service calls, ensuring adherence to company procedures
• Provide customers with operational advice for their security systems
• Schedule engineer visits and communicate with customers and engineers regarding appointments
• Input accurate information into computer systems
• Attend all required company training sessions
• Maintain customer confidentiality at all times

What we’re looking for

Required:

• A customer-focused mindset with a proactive attitude
• Alignment with our company values
• Strong ambition and a willingness to learn—extensive experience isn’t essential, as we support employee development
• Excellent telephone manner and strong attention to detail
• Fluent spoken and written English, with IT literacy

Preferred:

• Previous experience in a contact center or customer service environment is advantageous.

Join us in delivering exceptional service and making a real impact in a growing industry!

 #LI-JB3

#LI-Onsite