Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

As a Global Scale Specialist (GSS) you will showcase your “Customer First” attitude, your passion for service and enjoyment of learning new technologies. As part of this exciting role, the GSS will lead a portfolio of Thousand Eye’s highest volume customer segment. By leveraging technology, team-building, and data-driven programs, the Global Scale Specialist will efficiently drive adoption through one on one and one on many customer engagements. This team is responsible for a majority of the customer lifecycle: implementation, customer enablement, escalation management, and account planning.

What You’ll Do

• Ensure success of the customer journey as measured by adoption and health scores
• Communicate objectives and ensure timely delivery of solutions
• Provide regular reporting on customer health and utilization
• Develop customer engagement programs at scale (webinars, digital onboarding, etc.)
• Provide consistent customer engagement via manual and automated touchpoints
• Developing long-term relationships with your ThousandEyes customers
• Become a trusted adviser for the partners and operational teams via the ThousandEyes platform
• Forecast and track key account metrics
• Help drive customer renewal
• Assist with high severity requests or issue escalations as needed

Qualifications

• A standout 'customer first' attitude
• Outstanding communication and problem-solving skills
• Excellent listening, negotiation and presentation skills
• Strong proficiency in written and verbal english
• Proven background in lead generation and prospecting
• At least 3 years of professional experience in account management or similar
• Ability to work with various business units
• Proficiency with CRM tools (salesforce, Gainsight, etc.)
• Data-driven and strong analytical background
• Highly organized with outstanding follow-up skills
• Technically adept, understanding of software and how businesses use software
• Passion for cloud technologies
• Experience in creating and delivering presentations
• Bachelor's degree preferred or equivalent experience in SaaS and Cloud technologies
• Previous Saas experience 

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.