Customer Service Staff - Japanese Speaking

Posted:
8/14/2024, 5:00:00 PM

Location(s):
Ho Chi Minh City, Vietnam ⋅ Ho Chi Minh City, Ho Chi Minh City, Vietnam

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Job Highlights:

1. Contact with customer to receive customer’s application for credit, fixed deposit. Initiating credit transaction including new, renewal, interest review and settlement. For new credit transactions, doing required checking on supporting docs under local regulations & internal rules
2. Control maturity date of credit transactions
3. Handle alteration notices from customers on account information
4. Support RM to establish and enhance relationship with existing and potential customers.
5. Handle unprocessed documents and pending items.
6. Handle collecting KYC documents from primary office.
7. Handle new account opening for checking documents and communication with relevant party (DPD, COD, KYC).
8. Handle inquiries about DPD from customer.
9. Support below matters for Japanese customers through Japanese:
(1) Reply any Japanese base inquiries about operation matter
(2) Support new account opening documentation for Japanese
(3) Support for checking KYC Japanese documents
(4)Handle Japanese base alteration notices from customers on account information.

Key requirements:

- At least 1 year experience in banking industry. Having understanding in SBV regulations, banking products preferable.
- Obtain at least N2 Certificate of Japanese – good at both speaking and writing.
- Competent to work on operational support.
- Accuracy and logical thinking. Good time management.
- Team working spirit, cooperative and proactive.
- Multi-tasking, solution-oriented, enthusiastic and self-motivated.
- Good communication and negotiation skill in both English and Vietnamese to work with wide-range of personalities.

MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as “MUFG”) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.